Message Manager

Introduction

Message Manager is your “eyes and ears” and also an extra pair of hands! It really should be your first purchase when considering automating your operations and beginning a strategy of systems management.

It will keep you in control of any situation and from any location. You will no longer be reliant on a few loyal staff members to know what to do when a particular message occurs.

Your company will not be put at risk when key staff leave or are off sick or are on holiday. It is far better to plan your actions to certain messages and events when everything is relatively calm instead of in moments of crisis and panic, when reason and logic seem to go out of the window.

Many disasters on the System i™ (iSeries™, AS/400™) can be prevented by noticing and reacting to the warning signs - which very often are system messages. If you have junior or inexperienced staff then a Message Monitoring system is even more essential. You should use your most experienced operators to set up the system so that things continue to run smoothly in their absence.

Features

Monitors any message queue - without requiring an exclusive lock on the message queues so people can still answer their own messages manually if required.
Monitors the QHST Message Log.
Comprehensive message filters provide specific, generic and global options.
Escalating actions can be defined for recurring messages.
Action can be taken if messages are not received within a specific time frame.
Actions include automatic reply, send a message to a mobile phone or pager, send an email, execute a command, call a program, forward message to another queue or system, “pop-up” window etc.
Escalation Lists, Schedules and Rotas cater for any working shift patterns.
TCP/IP monitor can detect IP device failures.
A central Console is provided to monitor and manage multiple System i™ (iSeries™, AS/400™) Servers.
Messages received on remote System i™ (iSeries™, AS/400™) Servers can be answered by the host Network Console Operator.
Messages can be sent directly into the Halcyon Enterprise Console when a graphical centralized management tool is required.
Messages can be sent out to mobile phones and pagers using the Halcyon Message Communicator.
Includes full diagnostics and audit trail.

Benefits

Prevent disaster by monitoring system critical messages, which often go unnoticed on a busy system, and notify the right people immediately.
Reduce unscheduled computer downtime by monitoring for early warning messages.
Minimize processor halts due to unanswered inquiry messages, which in turn, hold up other jobs causing delay and end-user frustration.
Reduce the risk of human error and erroneous message replies - consider the effect of replying with a “C” (Cancel) to a “File is full” message, rather than with an “I” (Increment).
Improve your department’s overall efficiency and effectiveness by automating your operations.
Free up valuable resource time for your Operator by highlighting only those messages that need attention.
Save cost by eliminating the need for out-of-hours manned operations.
Stay in control of any situation - from any location. Using the 2-way SMS facility you can send replies to inquiry messages and execute commands on the iSeries Server directly from your mobile phone.
Multiple System i™ (iSeries™, AS/400™) Servers can be monitored from a single centralized console.
Monitor for any Server failures connected by TCP/IP - such as PC Servers, other System i™ (iSeries™, AS/400™) Servers or Open Systems Servers.
Never miss an important message again!